Frequently Asked Questions

Orders & Shipping

How long does delivery take?
We deliver across the UAE within 2–5 business days. Orders are processed within 1–2 business days.

Do you offer free shipping?
Yes! We offer free shipping on orders above a certain threshold. Check our current promotions for details.

Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking link via email.

Products

Are your products safe for pets?
Yes. Every product we carry is carefully selected and quality-checked for pet safety. We only stock items we'd use on our own pets.

Do your products come with a warranty?
Electronic products (cameras, LED collars, etc.) come with a manufacturer warranty. Please contact us if you experience any issues.

Are your products suitable for both dogs and cats?
Many of our products are designed for both dogs and cats. Each product page clearly states which pets it's suitable for.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Please visit our Shipping & Returns page for full details.

How do I start a return?
Email us at support@pawshionista.com with your order number and reason for return. We'll guide you through the process.

Contact

How can I reach you?
You can reach us via our Contact page or email us directly at support@pawshionista.com. We aim to respond within 24 hours.